📋 TL;DR

Former lead Digital Product Designer at Norsk Global. During this time, I oversaw the end-to-end design of global platforms, redefined the company's digital brand, and established a scalable design processes - helping transform ideas into impactful, user-driven products.

📝 Background

This chapter in my professional career holds a very special place in my heart. Its 2020, and the world as we knew it at that time was very different. We were going through the global pandemic, and there was so much uncertainty as we didn't know what was going to happen tomorrow.

All of my job applications were either being ignored, or I was receiving the standard "Thank you so much for taking the time to apply..", you know those emails..

Then in the October of 2020, a good friend who I went to BU (Bournemouth University) with reached out and asked me what I was up too career wise, and after a brief conversation, the prospect of a career opportunity as a Digital Media Designer at Norsk Global was presented.. without any hesitation, I said "what do I need to do" and just like that, after a couple of interviews I joined Norsk Global on November 2nd, 2020.

My journey at Norsk Global lasted for 5 incredible years. Throughout this time, I was fortunate enough to work with very talented individuals across all domains, and through the work we created and delivered as a team, we were able to release these pieces of work to the world for real-world users to experience and enjoy.

The projects that I was either responsible for or contributing towards allowed me to develop both personally and professionally. Throughout each year of this career journey, I was taking on more responsibilities and being trusted to deliver more impactful work, and in return I went through three promotions, those being: Digital Media Designer → Digital Marketing & SEO Specialist → Digital Product Designer (you can find more details about each of these roles, responsibilities, and milestones on my Experiences section here.)

📐 Design System

As part of my Norsk journey, I had a opportunity to work closely with the Senior Applications Architect, Chris (who is now a very good friend of mine), and together, we put together the companies first ever design system. With this close collaboration, the Norsk digital brand identity scaled at such a rapid rate that we were able to transform the way the entire business approached digital products. This rapid change brought tremendous value as we were able to reduced the overall turnaround time that it takes for projects to not only be spoken about, but how quickly projects can undergo planning, design and development iterations, and then released to the world.

🖥️ Norsk Website

The face of Norsk Global.

This was my first big project at Norsk. The original website was designed and built within Wordpress, and at this time it wasn't overly managed and the amount of security risks was.. frightening. So collectively, we decided to move the website away from Wordpress and build the new website in-house, something that was tasked for me to not only design, but also build.

After a year of: user feedback, understanding website traffic and analytics, design iterations and countless hours of development, we were able to carry out a successful launch campaign and the website was released in June 2022.

🖥️ Gateway - Customer Portal

Your view of everything Norsk.

The customer portal was, and for the foreseeable future, be the biggest project in the history of Norsk. From the moment I joined, there was always conversations around the customer portal needing a major overhaul, but there was never a "right time" for this project to go through the entire process that was required and deserved.

This all then changed in November 2023. A project team was brought together and the journey for the customer portal to go through the true TLC it deserved finally happened. The project team consisted of: Key Business Stakeholders, Project Manager, Business Analyst, Lead Designer (me), Senior Applications Architect (Chris), Frontend Developer, and other key members from Marketing, IT, Sales, and the Operations Team.

The workload of this project was shared primarily between myself and Chris (Senior Applications Architect). Throughout the entire design/development project phase, whilst aligning with the project timeline, we would involve the relevant members from the project team at the right time. The reason why this approach worked best in this scenario was that we needed to make sure we controlled the combined requirements from the business, users/customers, and at the same time manage one of the biggest challenges we faced.. the individual personal preferences.

🤫 Unannounced Projects

Under the Norsk Global digital umbrella, there are many more applications that are being used at scale each day across the world. However, there are some that are yet to be released into the world... Prior to me leaving, me and Chris spent many hours going through and taking "old" but fully functional applications and bringing them to where they deserve to be. All of those applications have gone through rigorous design and development tests, account for old and new features, whilst aligning them to the latest brand guidelines (using the design system we created).

I truly hope that each of those projects get the green light in the future to be fully developed and released for the world to see.

Until then, here's a snippet of those projects.. 🤫

✅ Outcome

As mentioned at the beginning is this project space, Norsk Global holds a very special place in my heart. I'm very proud of all the work that was designed, developed, and released during those 5 years.

I will be forever grateful for the opportunity to join Norsk, and who knows where this journey in life will take us down the road..

And if any chance you happen to be at Norsk and are reading this, please continue the signature '🫡' emoji for me in your Teams messages!